Holiday Options - Terms and Conditions

Holiday Options Standard Terms and Conditions

Ownership Deposits

Full week, midweek or weekend intervals may be deposited.
Points will be allocated according to the value of the week, weekend or midweek deposited.
The member will relinquish all their user rights for their specific week, weekend or midweek deposited for the corresponding year.
Deposits will only be accepted if all levies, management fees and / or annual fees are duly paid and in an active status.
By depositing with Holiday Options, the user agrees that Holiday Options can contact the resort/share block/points club on his / her behalf in order to verify the details of the ownership, as well as the status of the levy.
The member cannot retract any interval or part thereof.
In the event of a double reservation due to the negligence of the owner, depositing and / or renting out the week with multiple entities or privately the owner will remain liable for any costs incurred to facilitate the double reservation and sourcing an alternative unit.
Holiday Options will reserve the right to use the deposited interval as they see fit.
All intervals to be deposited a minimum of 8 weeks prior to the occupation date.
Deposit requests received less than 8 weeks prior to occupation will be subject to a fee of R 1500 should the week be accepted.
Points are valid for 3 years (36 months) from date of depositing.
Points from a specific deposit may be extended for a period of 6 months from the original expiry date at R 650.
All fees are subject to annual increases and may change without prior notice.

Booking Terms

Member may exchange into any accommodation of the same size or smaller and same season or lower with the available points.
Should the member not have sufficient points, a Points Upgrade can be done at R1.00 per point to facilitate the exchange.
Should the member wish to exchange into a higher season than originally deposited, a Season Upgrade fee will be payable.
Should the member wish to exchange into a larger sleeper size than originally deposited, an Upgrade Fee will be payable.
All bookings must be confirmed with the proper guest details at the time of booking. Multiple bookings confirmed with the same guest name for the same dates will be considered duplicates and may be cancelled.
An Exchange Fee is payable per exchange transaction. Please enquire about Local and International Exchange Fees.
All accommodation is subject to availability.
All fees are subject to annual increases and may change without prior notice.

Cancellation & Refunds Policy

Exchange Bookings can be cancelled 8 weeks and more prior to occupation date. The Exchange Fee paid will be forfeited, but the Points utilized will be reinstated to the original expiry date.
Exchange Bookings cancelled within 2 – 8 weeks prior to the occupation date will result in the Exchange Fee being forfeited, and only 50% of the Points reinstated to the original expiry date.
Exchange Cancellations within 2 weeks prior to occupation, will forfeit the Exchange Fee and Points utilized.
Bonus Weeks cannot be cancelled or rescheduled, doing so will result in forfeiture of the fees paid.
The member will have to call the Holiday Options call centre to request cancellation.
Should a Resort become uninhabitable due to a natural disaster, or closed due to an epidemic or other force majeure, Holiday Options will not be liable for the resulting cancellations.
Any date, Resort or unit changes will be regarded as a cancellation due to the original reservation being cancelled to facilitate a new booking.
In the event of a cancellation, no show or any amendment, the fee paid will be forfeited and will not be eligible for a refund as outlined in the cancellation rules above

Rental Placements

Owner rentals are facilitated through our Affiliated Partner network, which includes and is not limited to Gomelo and MyResorts.
To facilitate a rental, members may need to be registered with the relevant Affiliated Partner, all rental placements and retractions can conveniently be managed via the Holiday Options website for Gomelo and telephonically via MyResorts Reservations respectively.
By placing ownership (accommodation interval) on rental with an Affiliated Partner, the Owner agrees not to rent out or sell the interval privately without:
1. Notifying the Affiliated Partner immediately, provided the interval is still available.
2. If the interval has already been confirmed via the Affiliated Partner, only their confirmed guest will be permitted to check in.
3. Until such notification is received, the Affiliated Partner retains preference to rent out or sell the interval.
It is the Owner’s responsibility to check the status of their ownership.
If both the Owner and the Affiliated Partner rent/sell the same interval due to lack of notification by the Owner, the Affiliated Partner reserves the right to:
1. Demand cancellation of the private rental, or
2. Impose a penalty of up to 75% of the rental fee, payable on demand.
The Owner consents to these terms and authorizes the Affiliated Partner to deduct the penalty from any funds due or future rental income.
Gomelo facilitates midweek / weekend / full week rentals at the rates determined by the owner
MyResorts rents units at dynamic, market-driven nightly rates determined solely by MyResorts. Owners acknowledge that they have no authority to set rental pricing or to require that their full interval will be rented.
The Affiliated Partner will retain a commission for all confirmed rentals:
Gomelo will retain 20% (excluding VAT) of the gross rental amount as commission.
MyResorts will retain up to a maximum of 35% (including VAT) of the gross rental amount as commission.
Rentals are not guaranteed.
Payouts to Owners are processed during the month-end cycle after occupation, payments are not made in the month of booking.
To receive payment, Owners must provide:
- A valid ID or passport
- A bank confirmation letter
- Cooperation with any verification or validation process required by the Affiliated Partner
Only intervals with all levies, management fees, and/or annual fees fully paid and up to date will be accepted.
A 48-hour verification window (excluding weekends, public holidays, and office closures) applies to all new rental listings to allow time for validation with the resort or shareblock.
By placing ownership on rental, the Owner authorizes the Affiliated Partner to verify levy status and ownership details directly with the relevant resort/shareblock/club.
If an Owner’s account is in arrears, the Affiliated Partner may withhold rental income until the account is in good standing.

Special Note for Resorts Managed by VRS & RHS:

For resorts managed by Vacation Recreational Services (Pty) Ltd and Royal Hospitality Services (Pty) Ltd, net rental proceeds are paid directly to the shareblock and credited to the Owner’s account.
These funds will first be applied to any outstanding amounts. If a credit remains, the Owner must request a refund directly from the managing agent and follow their refund process.
No direct payments will be made to Owners at these resorts by the Affiliated Partner.

Affiliated Partner Terms & Conditions

Terms and conditions set by our Affiliated Partners may be updated periodically. Holiday Options cannot be held responsible for any amendments or implications resulting from these changes.

Gomelo terms please visit: https://www.gomelo.co.za/home/tsAndCs

My Resorts terms please visit: https://www.myresorts.co.za/terms-conditions

Marketing & Affiliates / Partners

Marketing preferences for email and SMS can be updated by contacting the offices directly via email - info@holidayoptions.co.za
Certain member notifications, email or SMS cannot be unsubscribed from and does not form part of marketing communication but is to enhance member experience and is beneficial to the membership.
Members have the option to deposit or rent out their weeks. To fulfil the function of renting out owner weeks via the website, all members will be registered at no cost with our partner of choice – Gomelo. Members may be contacted or receive communication from Gomelo. Members may unsubscribe at any time by contacting them directly, which will not affect the primary services offered.
Partners and Affiliates change from time to time and members may receive communication / phone calls to offer similar or related products and services. Members can unsubscribe directly as and when contacted, alternatively contact info@holidayoptions.co.za to unsubscribe.

Booking Confirmation Terms

Kindly contact the relevant resort 3 days prior to occupation to verify your reservation.
Please ensure all information on your confirmation is correct, including the resort, number of guests and arrival departure dates.
Take note of the check-in and check-out times stipulated on the confirmation letter. All guests to check-in during the provided check-in times. Please note that no early check-in's will be permitted.
Please notify the Resort in advance if you anticipate arriving after the published check-in time. Check-in after hours will not be permitted unless the resort has been notified in advance.
Please note that no pets are permitted. This includes all pets.
Client / Guest shall be responsible to ensure the accuracy of the Name, Surname, ID Number, Contact number and E-mail address on the Confirmation letter. The details on the Confirmation letter must correspond with the personal details of the Client / Guest checking in at the resort. No check-in will be allowed without the relevant documentation.
The resort reserves the right to refuse admission should no valid Confirmation letter / Guest Certificate be presented at check-in, or if the number of guests exceeds the number of persons (including all ages) allowed in terms of the unit configuration and / or reservation. Number of persons refers to all persons present and shall include children of all ages. Only children aged 12 and younger will be permitted on a sleeper couch. No person older than 12 years is permitted to sleep on a sleeper couch and will be regarded as overcrowding. Any overcrowding will lead to eviction of the exceeded number of people or the payment of an additional rental charge depending on availability of such accommodation.
Unit Assignment: The resort has the right to assign a different unit of the same occupancy to the one originally allocated. Should a unit number not appear on your confirmation letter, one will be assigned by the resort on arrival.
Please note that local taxes may have to be paid, some resorts may charge for the use of other services and amenities including and not limited to electricity, water facilities, aircons and satellite TV etc.
Failure to abide by the Resort rules or any directive from Management may lead to immediate eviction at the resort. All guests are required to adhere to the resort rules, including and not limited to, noise levels, alcohol and drug abuse, verbal abuse to one another and that of resort staff and Management, physical abuse to one another and that of resort staff and Management, immoral behaviour to resort staff and Management, and any other behaviour that contradicts the resort rules. Non-compliance will lead to immediate eviction at Management and / or Security’s sole discretion. This decision will be final, and guests will be requested to leave the resort immediately.
Damage to any resort property will be charged and for the guest/s account.
A Key & Breakage Fee is payable upon arrival at the resort. This fee is compulsory and charged per unit booked.
As part of the security measures at each resort, no drop-off / pick-up services will be permitted onto a resort’s premises. Any guests not driving with their own vehicle, will have to be dropped off at the gate, and picked up at the gate.
Please be aware of possible power cuts or water disruptions / cuts that may take place at resorts that are beyond our control. Due to load shedding, power cuts and water disruptions / cuts, please be advised that neither the Reservations Company, the Resort nor the Managing Agent will be held liable for such disruptions during your stay.
Please note that non-compliance to the Reservations Company / Resort Rules and Regulations and Terms and Conditions may lead to the immediate eviction or occupation not permitted of the group, at the sole discretion of Management and / or Security. Should a group be evicted from the resort, or occupation not permitted, neither the Reservations Company, the Resort nor the Managing Agent will be responsible for any form of compensation / refund.
The Resort reserves the right to refuse Day Visitors.

Privacy

Personal information collected about you through the use of Holiday Holiday Options or the Holiday Options website is subject to our privacy policy. For more information please view our privacy policy- https://www.holidayoptions.co.za/home/privacyPolicy

*Terms and conditions may change from time to time without prior notice and remains the respondsability of the member to review.