Holiday Options - Terms and Conditions

Holiday Options Standard Terms and Conditions

Ownership Deposits

Full week, midweek or weekend intervals may be deposited.
Points will be allocated according to the value of the week, weekend or midweek deposited.
The member will relinquish all their user rights for their specific week, weekend or midweek deposited for the corresponding year.
Deposits will only be accepted if all levies, management fees and / or annual fees are duly paid and in an active status.
By depositing with Holiday Options, the user agrees that Holiday Options can contact the resort/share block/points club on his / her behalf in order to verify the details of the ownership, as well as the status of the levy.
The member cannot retract any interval or part thereof.
In the event of a double reservation due to the negligence of the owner, depositing and / or renting out the week with multiple entities or privately the owner will remain liable for any costs incurred to facilitate the double reservation and sourcing an alternative unit.
Holiday Options will reserve the right to use the deposited interval as they see fit.
All intervals to be deposited a minimum of 8 weeks prior to the occupation date.
Deposit requests received less than 8 weeks prior to occupation will be subject to a fee of R 1500 should the week be accepted.
Points are valid for 3 years (36 months) from date of depositing.
Points from a specific deposit may be extended for a period of 6 months from the original expiry date at R 650.
All fees are subject to annual increases and may change without prior notice.

Booking Terms

Member may exchange into any accommodation of the same size or smaller and same season or lower with the available points.
Should the member not have sufficient points, a Points Upgrade can be done at R1.00 per point to facilitate the exchange.
Should the member wish to exchange into a higher season than originally deposited, a Season Upgrade fee will be payable.
Should the member wish to exchange into a larger sleeper size than originally deposited, an Upgrade Fee will be payable.
All bookings must be confirmed with the proper guest details at the time of booking. Multiple bookings confirmed with the same guest name for the same dates will be considered duplicates and may be cancelled.
An Exchange Fee is payable per exchange transaction. Please enquire about Local and International Exchange Fees.
All accommodation is subject to availability.
All fees are subject to annual increases and may change without prior notice.

Cancellation & Refunds Policy

Exchange Bookings can be cancelled 8 weeks and more prior to occupation date. The Exchange Fee paid will be forfeited, but the Points utilized will be reinstated to the original expiry date.
Exchange Bookings cancelled within 2 – 8 weeks prior to the occupation date will result in the Exchange Fee being forfeited, and only 50% of the Points reinstated to the original expiry date.
Exchange Cancellations within 2 weeks prior to occupation, will forfeit the Exchange Fee and Points utilized.
Bonus Weeks cannot be cancelled or rescheduled, doing so will result in forfeiture of the fees paid.
The member will have to call the Holiday Options call centre to request cancellation.
Should a Resort become uninhabitable due to a natural disaster, or closed due to an epidemic or other force majeure, Holiday Options will not be liable for the resulting cancellations.
Any date, Resort or unit changes will be regarded as a cancellation due to the original reservation being cancelled to facilitate a new booking.
In the event of a cancellation, no show or any amendment, the fee paid will be forfeited and will not be eligible for a refund as outlined in the cancellation rules above

Rental Placements

Owner rentals are facilitated through Gomelo.
To facilitate the rental, members are register with Gomelo but all rental placements and retractions can be done on the Holiday Options website.
By placing ownership (accommodation Interval) on rental with Gomelo, the owner agrees not to rent it out privately / sell the ownership (accommodation interval) without:
Notifying Gomelo immediately, provided the ownership is still available. Should the ownership be confirmed, only the Gomelo client will be permitted to check-in.
Up until notification is received, Gomelo will enjoy preference to rent out / sell the ownership (accommodation interval).
It is the responsibility of the Owner to check the status of their ownership.
In the instance where both parties (owner and Gomelo) sold/rented the ownership in consequence of the owner's failure to notify Gomelo of a private rental, Gomelo will have the option to:
1. Demand cancellation of the private rental
2. Demand a reasonable penalty of not more than 75% of the fee, which amount will be due on demand.
The owner consents to the above and undertake to pay any penalty as provided for in e.2 (as above) on demand, alternatively, that Gomelo is entitled to unilaterally set-off the due amount against any money received on any transaction in the owner’s name.
When renting ownership (accommodation interval) on Gomelo, Gomelo will retain 20% (Excluding VAT) of the gross amount that the ownership was rented out for.
Gomelo does not guarantee that any ownership will be rented out.
Gomelo will pay the owner of the ownership their rental amount due during the Month End period after the occupation date of the ownership (accommodation interval), and not in the month that it was booked. No payments will be done prior to the set Month End dates. For payout of a rental to occur, Gomelo will require a copy of the owner's ID document / passport, with a bank confirmation letter confirming the banking details of set owner. The owner is obliged to co-operate in all Gomelo validation processes to ensure payout of set rental.
Gomelo will only accept ownership (accommodation intervals / points) if all levies, management fees and / or annual fees are duly paid and in a current status.
All ownership placed on rental with Gomelo will be verified by Gomelo with the Resort/Share block to ensure confirmation that all levies, management fees and or annual fees are paid to date and in a current status. This will result in all ownership being held back for an initial period of 48 (forty eight) hours from being placed on rental to ensure sufficient time for the verification process. Weekends (Saturday and Sunday), Public Holidays and Office Closures will not form a part of the 48 (forty eight) hours.
By placing ownership on rental the user agrees that Gomelo can contact the resort/share block/points club on his / her behalf in order to verify the details of the ownership placed on rental as well as the status of the levy.
Should your ownership (accommodation interval) be rented out, Gomelo reserves the right to first check with your Timeshare Club / Resort that all levies on your portfolio are paid up to date and your account is in good standing. Should your account be in arrears, Gomelo reserves the right to withhold the rental income until such time that your account is in good standing with your Timeshare Club / Resort.
All rental income after deductions for the resorts managed by Vacation Recreational Services (Pty) Ltd and Royal Hospitality Services (Pty) Ltd, will be paid directly to the relevant Shareblock at month's end and allocated to the respective owners' account, showing as credit. The amount paid for clarity's sake will always settle outstanding balances first and should there be credit thereafter and you wish to be paid out the credit,shareholders must contact the relevant managing agent and follow their refund requirements. No payments are made directly to any owner/shareholder whose resort is managed by Vacation Recreational Services (Pty) Ltd and Royal Hospitality Services (Pty) Ltd.
Full terms available on https://www.gomelo.co.za/home/tsAndCs

Marketing & Affiliates / Partners

Marketing preferences for email and SMS can be updated by contacting the offices directly via email - info@holidayoptions.co.za
Certain member notifications, email or SMS cannot be unsubscribed from and does not form part of marketing communication but is to enhance member experience and is beneficial to the membership.
Members have the option to deposit or rent out their weeks. To fulfil the function of renting out owner weeks via the website, all members will be registered at no cost with our partner of choice – Gomelo. Members may be contacted or receive communication from Gomelo. Members may unsubscribe at any time by contacting them directly, which will not affect the primary services offered.
Partners and Affiliates change from time to time and members may receive communication / phone calls to offer similar or related products and services. Members can unsubscribe directly as and when contacted, alternatively contact info@holidayoptions.co.za to unsubscribe.

Booking Confirmation Terms

Kindly contact the relevant resort 3 days prior to occupation to verify your reservation.
Please ensure all information on your confirmation is correct, including the resort, number of guests and arrival departure dates.
Take note of the check-in and check-out times stipulated on the confirmation letter. All guests to check-in during the provided check-in times. Please note that no early check-in's will be permitted.
Please notify the Resort in advance if you anticipate arriving after the published check-in time. Check-in after hours will not be permitted unless the resort has been notified in advance.
Please note that no pets are permitted. This includes all pets.
Client / Guest shall be responsible to ensure the accuracy of the Name, Surname, ID Number, Contact number and E-mail address on the Confirmation letter. The details on the Confirmation letter must correspond with the personal details of the Client / Guest checking in at the resort. No check-in will be allowed without the relevant documentation.
The resort reserves the right to refuse admission should no valid Confirmation letter / Guest Certificate be presented at check-in, or if the number of guests exceeds the number of persons (including all ages) allowed in terms of the unit configuration and / or reservation. Number of persons refers to all persons present and shall include children of all ages. Only children aged 12 and younger will be permitted on a sleeper couch. No person older than 12 years is permitted to sleep on a sleeper couch and will be regarded as overcrowding. Any overcrowding will lead to eviction of the exceeded number of people or the payment of an additional rental charge depending on availability of such accommodation.
Unit Assignment: The resort has the right to assign a different unit of the same occupancy to the one originally allocated. Should a unit number not appear on your confirmation letter, one will be assigned by the resort on arrival.
Please note that local taxes may have to be paid, some resorts may charge for the use of other services and amenities including and not limited to electricity, water facilities, aircons and satellite TV etc.
Failure to abide by the Resort rules or any directive from Management may lead to immediate eviction at the resort. All guests are required to adhere to the resort rules, including and not limited to, noise levels, alcohol and drug abuse, verbal abuse to one another and that of resort staff and Management, physical abuse to one another and that of resort staff and Management, immoral behaviour to resort staff and Management, and any other behaviour that contradicts the resort rules. Non-compliance will lead to immediate eviction at Management and / or Security’s sole discretion. This decision will be final, and guests will be requested to leave the resort immediately.
Damage to any resort property will be charged and for the guest/s account.
A Key & Breakage Fee is payable upon arrival at the resort. This fee is compulsory and charged per unit booked.
As part of the security measures at each resort, no drop-off / pick-up services will be permitted onto a resort’s premises. Any guests not driving with their own vehicle, will have to be dropped off at the gate, and picked up at the gate.
Please be aware of possible power cuts or water disruptions / cuts that may take place at resorts that are beyond our control. Due to load shedding, power cuts and water disruptions / cuts, please be advised that neither the Reservations Company, the Resort nor the Managing Agent will be held liable for such disruptions during your stay.
Please note that non-compliance to the Reservations Company / Resort Rules and Regulations and Terms and Conditions may lead to the immediate eviction or occupation not permitted of the group, at the sole discretion of Management and / or Security. Should a group be evicted from the resort, or occupation not permitted, neither the Reservations Company, the Resort nor the Managing Agent will be responsible for any form of compensation / refund.
The Resort reserves the right to refuse Day Visitors.

Privacy

Personal information collected about you through the use of Holiday Holiday Options or the Holiday Options website is subject to our privacy policy. For more information please view our privacy policy- https://www.holidayoptions.co.za/home/privacyPolicy

*Terms and conditions may change from time to time without prior notice and remains the respondsability of the member to review.